Scroll Down
Customer loyalty & reengagement campaigns
Build customer relationships that last
Great brands don’t just acquire customers, they build lasting relationships. At Trone, we leverage loyalty platforms like Yotpo to power customer loyalty and reengagement. We develop email campaigns that turn one-time buyers into repeat customers, brand advocates and long-term revenue drivers.
Through thoughtful segmentation, personalized messaging and automated touchpoints, we help your brand stay connected with your audience—long after the first sale.
Why customer retention matters more than ever
Acquiring new customers is important—but keeping them is where the real growth happens.
Retained customers:
- Spend more over time
- Refer friends and family
- Cost significantly less to market to
- Help drive predictable, recurring revenue
Loyalty and reengagement flows are essential for:
- Boosting customer lifetime value (CLV)
- Increasing order frequency
- Reducing churn
- Encouraging referrals and reviews
We leverage Klaviyo to stay top of mind with the people who already know and love your brand.
Our loyalty & reengagement services
Whether you're looking to reward your best customers or win back those drifting away, we create email strategies built around behavior, purchase history and engagement patterns.
Our services include:
- Customer segmentation by lifetime value & order count
- Loyalty program email integration & management
- Milestone, birthday and anniversary campaigns
- Product replenishment reminders
- "We miss you" and inactivity flows
- Review request & referral program campaigns
- Post-purchase surveys & feedback emails
Each campaign is crafted to reinforce the relationship between your customer and your brand.
Reengagement campaigns to reengage the quiet crowd
When customers go inactive, a smart reengagement strategy can bring them back into the fold. We’ll help you define who’s at risk of churning and build email flows designed to reignite interest and convert them again.
Our reengagement strategy includes:
- Customized timing & trigger rules
- Emotional appeals + timely offers
- Highlighting new products or brand updates
- Exclusive “come back” discounts
- Preference center links to keep the conversation going
We work with you to determine the right balance of automation, personalization and frequency to bring customers back without overwhelming them.
Why choose Trone for your customer retention strategy?
We combine Klaviyo’s robust automation and segmentation tools with our marketing expertise to create campaigns that feel human—and work hard. Whether your goals are to improve retention, strengthen loyalty or simply stay more connected to your audience, we build flows that align with your brand and drive real results.
With Trone, you get:
- Strategic planning focused on long-term value
- Creative that’s on-brand and on-message
- Testing, analysis and refinement to boost performance
- Full transparency and reporting
We don’t just send emails—we build customer relationships that last.
Ready to grow loyalty and keep customers coming back?
With the right loyalty and reengagement flows, you can increase revenue, reduce churn and create brand advocates. Trone is here to make that happen—with smart strategy, standout creative and expert execution.